Support

PLAYER SUPPORT & ACCOUNT DELETION — AIR DEFENSE: SKY COMMAND

Last Updated: October 24, 2026 

Developer / Publisher: The Buddy Company, LLC 

Website: https://www.thebuddycompanyllc.com 

Support Email: contact@thebuddycompanyllc.com

1. Contact Player Support

Welcome to the official support page for Air Defense: Sky Command, developed and published by The Buddy Company, LLC. If you are experiencing technical issues, have questions about your account or in-app purchases, or need assistance with gameplay mechanics, our team is ready to help.

Direct Support Email: contact@thebuddycompanyllc.com Response Time: We respond to all support and account inquiries within 1 to 2 business days (and process all external data deletion requests within 7 business days).

When contacting support, please include the following details if available so we can assist you faster:

(a) Your in-game Commander ID (formatted as CMD-XXXX-XXXX, found at the top of your Commander Dossier or Settings screen) or Callsign;

(b) Your device type and operating system (for example, Android 16 / Samsung Galaxy or iOS / iPhone);

(c) A brief description of the issue or request.

2. Account & Data Deletion Instructions (Google Play & Apple App Store Compliance)

You have the right to permanently delete your Air Defense: Sky Command account and all associated personal and gameplay data at any time. We offer two simple ways to delete your account and data—either instantaneously inside the App, or via email if you have already uninstalled the App.

Method A — Instant In-App Account Deletion (Recommended)

You can permanently wipe your account and cloud save directly inside the game in under 30 seconds:

Step 1: Open Air Defense: Sky Command on your mobile device.

Step 2: Tap the Settings gear icon in the top header of the Command Hub (or inside the in-mission Tactical Hold menu).

Step 3: Scroll down to the Account Deletion section and tap the red Delete Account button.

Step 4: Complete the two-step safety confirmation by typing DELETE in all capital letters and confirming. Your cloud profile, authentication link, and personal gameplay progression are erased immediately.

Method B — Web / External Email Deletion Request (No App Install Required)

If you have already uninstalled Air Defense: Sky Command or cannot access your device, you can request full account and data deletion directly from our team:

Step 1: Send an email to contact@thebuddycompanyllc.com with the subject line: "Account Deletion Request - Air Defense: Sky Command".

Step 2: In the body of the email, provide either: (a) The email address linked to your account (via Email/Password, Google Sign-In, or Sign in with Apple), OR (b) Your in-game Commander ID (CMD-XXXX-XXXX) if you played using a Guest account.

Step 3: Our support team will verify your request, permanently purge your user account and associated cloud records from Google Firebase, and send you a final confirmation email within 7 business days.

3. What Data Is Deleted vs. Retained Upon Account Deletion

To ensure full transparency in accordance with Google Play Data Safety and Apple App Store requirements, here is exactly what happens when your account is deleted:

Data Permanently Deleted:

(a) Your Firebase Authentication account record (UID, email address, and linked Google/Apple login credentials);

(b) Your Commander Dossier (Callsign, Display Name, Motto, Branch Emblem, and Sector Tag);

(c) Your Cloud Save progression (campaign stars, unlocked theaters, R&D tech tree unlocks, Defense Budget "$M", R&D Cores, depot stock, and mid-mission pause snapshots);

(d) Your personal Daily Flashpoint leaderboard entries and Turn-Based PvP ("War Games") profile rating.

Limited Non-Personal Data Retained for Legal & Purchase Restoration Compliance:

(a) Anonymized Purchase Receipt Tokens: If you made In-App Purchases (such as the Full Theater Campaign Pass, Ad-Free Command License, or Tactical HUD Cosmetic Pack), Apple App Store, Google Play Billing, and RevenueCat retain anonymized, non-identifying transaction records as required by financial and tax regulations, and so that you can still use the Restore Purchases button if you ever reinstall the game in the future.

(b) Inactive Guest Accounts: Anonymous guest accounts that are never linked and remain completely inactive for more than 18 months are automatically purged during routine database maintenance.

4. Frequently Asked Questions (FAQ) & Troubleshooting

Q: How do I restore my purchases (Campaign Pass, Remove Ads, or HUD Packs) on a new phone? A: Open Air Defense: Sky Command, navigate to the Store (Treasury) tab or the Settings menu, and tap the [ RESTORE PURCHASES ] button while signed into the same Apple ID or Google Play account used for the original purchase. You can also sign into your linked account to sync your cloud profile across Android and iOS devices.

Q: How do I sync my progress between two devices? A: Open the Command Hub, tap your Commander Dossier or Settings menu, and link your Guest profile to an Email/Password, Google, or Apple account. Once linked, tap [ SYNC CLOUD SAVE ] to back up and synchronize your progression across devices.

Q: What happens if I get a phone call or close the app in the middle of a missile wave? A: Air Defense: Sky Command features automatic deterministic pause-on-exit protection. Whenever the app is minimized or closed mid-operation, your exact radar trajectories, interceptor positions, and magazine counts are frozen and saved locally in under 5 milliseconds. When you reopen the app—even days later—you will return to an Operational Hold screen where you can resume or restart at your convenience.

Q: How do I manage or reset my advertising preferences? A: You can update your ad personalization settings at any time inside the App's Settings menu under Privacy and Ad Consent. You may also manage tracking permissions in your device settings (on iOS: Settings → Privacy & Security → Tracking; on Android: Settings → Google → Ads).

5. Company Contact Information

The Buddy Company, LLC Website: https://www.thebuddycompanyllc.com 

Email: contact@thebuddycompanyllc.com